{"id":1303,"date":"2026-05-04T04:34:07","date_gmt":"2026-05-04T04:34:07","guid":{"rendered":"http:\/\/serenity.rubens.re\/?page_id=1303"},"modified":"2026-10-20T13:09:59","modified_gmt":"2026-10-20T13:09:59","slug":"conditions-reservation","status":"publish","type":"page","link":"https:\/\/serenity.rubens.re\/en\/conditions-reservation\/","title":{"rendered":"Booking and cancellation conditions"},"content":{"rendered":"<h2>Booking<\/h2>\n<p>Your stay is confirmed upon receipt of a deposit of <strong>50% of the total amount<\/strong>. The balance is payable on arrival at the lodge.<\/p>\n<h2>Cancellation by you<\/h2>\n<p>Any cancellation must be sent to us by email (<a href=\"mailto:falyserenitylodge@gmail.com\">falyserenitylodge@gmail.com<\/a>) or via <a href=\"https:\/\/wa.me\/262692667688\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>. The date of receipt is binding.<\/p>\n<ul>\n<li><strong>More than 30 days before arrival<\/strong> : all amounts paid are refunded in full.<\/li>\n<li><strong>Between 30 and 15 days before arrival<\/strong> : 50% of the total price of the stay is retained.<\/li>\n<li><strong>Less than 15 days before arrival, or no-show<\/strong> : the full price of the stay is due.<\/li>\n<\/ul>\n<h2>Weather and sea conditions<\/h2>\n<p>Your safety comes first. If the weather or sea conditions prevent your transfer, or force us to bring your departure forward, the nights not used will be refunded.<\/p>\n<h2>Cancellation by us<\/h2>\n<p>Should Faly Serenity Lodge have to cancel your stay, all amounts paid would be refunded in full.<\/p>\n<h2>Refund terms<\/h2>\n<p>Refunds are made within 14 days, using the payment method used at the time of booking.<\/p>\n<h2>Insurance<\/h2>\n<p>We recommend taking out travel insurance covering cancellation and repatriation.<\/p>\n<h2>Any questions?<\/h2>\n<p>Our team replies within 24 hours: <a href=\"https:\/\/wa.me\/262692667688\" target=\"_blank\" rel=\"noopener\">WhatsApp +262 692 66 76 88<\/a> or <a href=\"mailto:falyserenitylodge@gmail.com\">falyserenitylodge@gmail.com<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>R\u00e9servation Votre s\u00e9jour est confirm\u00e9 \u00e0 r\u00e9ception d&rsquo;un acompte de 50 % du montant total. Le solde est \u00e0 r\u00e9gler \u00e0 votre arriv\u00e9e au lodge. Annulation de votre part Toute annulation doit nous \u00eatre adress\u00e9e par e-mail (falyserenitylodge@gmail.com) ou par WhatsApp. La date de r\u00e9ception fait foi. Plus de 30 jours avant l&rsquo;arriv\u00e9e : les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1303","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/1303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/comments?post=1303"}],"version-history":[{"count":3,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/1303\/revisions"}],"predecessor-version":[{"id":2298,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/1303\/revisions\/2298"}],"wp:attachment":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/media?parent=1303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}