{"id":2295,"date":"2026-10-20T12:51:50","date_gmt":"2026-10-20T12:51:50","guid":{"rendered":"https:\/\/serenity.rubens.re\/?page_id=2295"},"modified":"2026-10-20T13:05:03","modified_gmt":"2026-10-20T13:05:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/serenity.rubens.re\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<!-- FAQ \u2014 Faly Serenity Lodge \u2014 \u00e0 coller dans un widget HTML Elementor -->\n<style>\n#faq-serenity-wrap { font-family: Georgia, 'Times New Roman', serif; color: #2A2318; max-width: 820px; margin: 0 auto; }\n#faq-serenity-wrap .faq-intro { font-size: 12px; color: #8A7A5E; margin: 0 0 2rem; letter-spacing: 0.12em; text-transform: uppercase; text-align: center; }\n#faq-serenity-wrap .faq-cat { font-size: 11px; letter-spacing: 0.2em; text-transform: uppercase; color: #B8913A; font-weight: 600; margin: 2.8rem 0 0.6rem; }\n#faq-serenity-wrap .faq-cat:first-of-type { margin-top: 0; }\n#faq-serenity-wrap .faq-item { border-bottom: 1px solid rgba(184,145,58,0.22); }\n#faq-serenity-wrap .faq-btn { width: 100%; display: flex; justify-content: space-between; align-items: center; gap: 1rem; padding: 1.15rem 0; background: none; border: none; cursor: pointer; text-align: left; font: inherit; color: inherit; }\n#faq-serenity-wrap .faq-btn:hover .faq-q { color: #B8913A; }\n#faq-serenity-wrap .faq-btn:focus-visible { outline: 2px solid #B8913A; outline-offset: 4px; border-radius: 2px; }\n#faq-serenity-wrap h3, #faq-serenity-wrap .faq-btn, #faq-serenity-wrap .faq-q { text-transform: none !important; letter-spacing: normal !important; font-family: Georgia, 'Times New Roman', serif !important; }\n#faq-serenity-wrap .faq-q { font-size: 16px; font-weight: 500; line-height: 1.45; transition: color 0.2s; }\n#faq-serenity-wrap .faq-icon { position: relative; width: 26px; height: 26px; border-radius: 50%; border: 1px solid rgba(184,145,58,0.45); flex-shrink: 0; transition: background 0.25s, transform 0.3s; }\n#faq-serenity-wrap .faq-icon::before,\n#faq-serenity-wrap .faq-icon::after { content: \"\"; position: absolute; top: 50%; left: 50%; width: 10px; height: 1px; background: #B8913A; transform: translate(-50%, -50%); transition: background 0.25s; }\n#faq-serenity-wrap .faq-icon::after { transform: translate(-50%, -50%) rotate(90deg); }\n#faq-serenity-wrap .faq-item.open .faq-icon { background: #B8913A; transform: rotate(45deg); }\n#faq-serenity-wrap .faq-item.open .faq-icon::before,\n#faq-serenity-wrap .faq-item.open .faq-icon::after { background: #FAF6EE; }\n#faq-serenity-wrap .faq-body { max-height: 0; overflow: hidden; transition: max-height 0.4s ease; }\n#faq-serenity-wrap .faq-body p { font-size: 15px; color: #5C5243; line-height: 1.85; padding: 0 2.5rem 1.2rem 0; margin: 0; }\n#faq-serenity-wrap .faq-body a { color: #B8913A; text-decoration: underline; text-underline-offset: 3px; }\n#faq-serenity-wrap .faq-cta { margin-top: 3rem; padding: 2rem 1.5rem; text-align: center; background: #FAF6EE; border: 1px solid rgba(184,145,58,0.25); }\n#faq-serenity-wrap .faq-cta p { margin: 0 0 1.1rem; font-size: 17px; font-style: italic; }\n#faq-serenity-wrap .faq-cta a { display: inline-block; padding: 0.8rem 1.8rem; background: #B8913A; color: #FAF6EE; text-decoration: none; letter-spacing: 0.12em; text-transform: uppercase; font-size: 12px; transition: background 0.2s; }\n#faq-serenity-wrap .faq-cta a:hover { background: #2A2318; }\n@media (max-width: 600px) {\n  #faq-serenity-wrap .faq-q { font-size: 15px; }\n  #faq-serenity-wrap .faq-body p { padding-right: 0; font-size: 14px; }\n}\n@media (prefers-reduced-motion: reduce) {\n  #faq-serenity-wrap .faq-body, #faq-serenity-wrap .faq-icon { transition: none; }\n}\n<\/style>\n\n<div id=\"faq-serenity-wrap\">\n  <p class=\"faq-intro\">Tout ce qu&rsquo;il faut savoir avant de rejoindre Nosy Faly<\/p>\n  <div id=\"faq-serenity\"><\/div>\n  <div class=\"faq-cta\">\n    <p>Une question reste en suspens&nbsp;? \u00c9crivez-nous, nous r\u00e9pondons sous 24&nbsp;h.<\/p>\n    <a href=\"https:\/\/wa.me\/262692667688\" target=\"_blank\" rel=\"noopener\">Nous \u00e9crire sur WhatsApp<\/a>\n  <\/div>\n<\/div>\n\n<script>\n(function () {\n  var WA = '<a href=\"https:\/\/wa.me\/262692667688\" target=\"_blank\" rel=\"noopener\">WhatsApp (+262 692 66 76 88)<\/a>';\n  var MAIL = '<a href=\"mailto:falyserenitylodge@gmail.com\">falyserenitylodge@gmail.com<\/a>';\n\n  var data = [\n    { cat: \"Acc\u00e8s & transferts\", items: [\n      { q: \"Comment rejoindre Nosy Faly ?\",\n        a: \"Votre voyage commence \u00e0 l'a\u00e9roport de Nosy Be (Fasc\u00e8ne), desservi depuis Antananarivo et La R\u00e9union. De l\u00e0, la travers\u00e9e vers Faly Serenity Lodge se fait en bateau, \u00e0 travers les eaux turquoise du canal du Mozambique. Communiquez-nous vos horaires de vol d\u00e8s la r\u00e9servation : nous coordonnons chaque \u00e9tape de votre arriv\u00e9e.\" },\n      { q: \"Le lodge organise-t-il les transferts ?\",\n        a: \"Oui. Notre \u00e9quipe vous accueille \u00e0 Nosy Be et organise votre transfert en bateau jusqu'au lodge, puis votre retour. Il vous suffit de nous transmettre vos horaires d'arriv\u00e9e et de d\u00e9part.\" }\n    ]},\n    { cat: \"Formalit\u00e9s & sant\u00e9\", items: [\n      { q: \"Faut-il un visa pour Madagascar ?\",\n        a: \"Les conditions d'entr\u00e9e d\u00e9pendent de votre nationalit\u00e9 et de la dur\u00e9e du s\u00e9jour (exemption pour les courts s\u00e9jours, visa \u00e0 l'arriv\u00e9e ou e-visa). Elles \u00e9voluent r\u00e9guli\u00e8rement : v\u00e9rifiez-les avant le d\u00e9part sur le site officiel <a href=\\\"https:\/\/www.evisamada.gov.mg\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">evisamada.gov.mg<\/a>. Pr\u00e9voyez un passeport valide au moins six mois apr\u00e8s votre arriv\u00e9e et votre billet retour.\" },\n      { q: \"Quels vaccins et pr\u00e9cautions de sant\u00e9 ?\",\n        a: \"Consultez votre m\u00e9decin ou un centre de vaccinations internationales quelques semaines avant le d\u00e9part. Les vaccins contre l'h\u00e9patite A, la typho\u00efde et le t\u00e9tanos sont g\u00e9n\u00e9ralement conseill\u00e9s, et un traitement antipalud\u00e9en est fortement recommand\u00e9 pour Madagascar.\" }\n    ]},\n    { cat: \"Votre s\u00e9jour\", items: [\n      { q: \"Combien de bungalows compte le lodge ?\",\n        a: \"Faly Serenity Lodge ne compte que six bungalows, b\u00e2tis en mat\u00e9riaux naturels et ouverts sur la mer. Un choix d\u00e9lib\u00e9r\u00e9 : pr\u00e9server l'intimit\u00e9 de chacun et le calme de l'\u00eele.\" },\n      { q: \"Comment se passe la table au Malouk ?\",\n        a: \"Le s\u00e9jour se vit en pension compl\u00e8te au Malouk, notre restaurant face \u00e0 l'oc\u00e9an. La cuisine y suit la p\u00eache du jour, les r\u00e9coltes locales et les saisons, avec une attention particuli\u00e8re au bien-\u00eatre. Signalez-nous \u00e0 la r\u00e9servation toute pr\u00e9f\u00e9rence ou contrainte alimentaire.\" },\n      { q: \"Quels soins et excursions proposez-vous ?\",\n        a: \"Massages aux plantes end\u00e9miques malgaches \u2014 ylang-ylang, girofle, baobab, katafray \u2014 et sorties en mer : snorkeling, \u00eeles voisines (Mitsio, Tanikely, Iranja), rencontres avec les villages de Nosy Faly. Chaque exp\u00e9rience se r\u00e9serve sur place ou en amont, selon vos envies.\" },\n      { q: \"Quelle est la meilleure p\u00e9riode pour venir ?\",\n        a: \"La saison s\u00e8che, d'avril \u00e0 novembre, offre une mer calme et des conditions id\u00e9ales pour les excursions. De d\u00e9cembre \u00e0 mars, la saison des pluies r\u00e9v\u00e8le une nature plus luxuriante et des tarifs plus doux.\" },\n      { q: \"Que faut-il emporter ?\",\n        a: \"V\u00eatements l\u00e9gers, protection solaire respectueuse des r\u00e9cifs, r\u00e9pulsif anti-moustiques et chaussures d'eau si vous en avez. Le lodge met \u00e0 votre disposition serviettes, produits de soin naturels et \u00e9quipement pour les sorties en mer.\" }\n    ]},\n    { cat: \"Pratique\", items: [\n      { q: \"Quelle monnaie utiliser ?\",\n        a: \"La monnaie locale est l'ariary (MGA). Le lodge accepte le paiement en euros. Emportez des esp\u00e8ces : il n'y a pas de distributeur sur Nosy Faly, et ils restent rares \u00e0 Nosy Be.\" },\n      { q: \"Y a-t-il du wifi au lodge ?\",\n        a: \"Une connexion wifi partag\u00e9e est disponible, et le r\u00e9seau mobile varie selon les op\u00e9rateurs. Nosy Faly est un lieu pr\u00e9serv\u00e9 : nous vous invitons \u00e0 vivre cette d\u00e9connexion comme un privil\u00e8ge rare.\" }\n    ]},\n    { cat: \"R\u00e9servation\", items: [\n      { q: \"Comment r\u00e9server mon s\u00e9jour ?\",\n        a: \"Directement via ce site, sur \" + WA + \" ou par e-mail \u00e0 \" + MAIL + \". Nous vous r\u00e9pondons sous 24 h pour confirmer les disponibilit\u00e9s et composer votre s\u00e9jour.\" },\n      { q: \"Proposez-vous des s\u00e9jours sur mesure ?\",\n        a: \"Absolument. Formule, excursions, soins, anniversaire, lune de miel ou demande en mariage : chaque s\u00e9jour peut \u00eatre enti\u00e8rement personnalis\u00e9. Racontez-nous votre projet, nous construisons ensemble l'exp\u00e9rience qui vous ressemble.\" }\n    ]}\n  ];\n\n  var faq = document.getElementById('faq-serenity');\n  var schema = { \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [] };\n  var n = 0;\n\n  function closeAll() {\n    faq.querySelectorAll('.faq-item.open').forEach(function (el) {\n      el.classList.remove('open');\n      el.querySelector('.faq-body').style.maxHeight = '0';\n      el.querySelector('.faq-btn').setAttribute('aria-expanded', 'false');\n    });\n  }\n\n  data.forEach(function (section) {\n    var cat = document.createElement('p');\n    cat.className = 'faq-cat';\n    cat.textContent = section.cat;\n    faq.appendChild(cat);\n\n    section.items.forEach(function (item) {\n      n++;\n      var id = 'faq-serenity-' + n;\n      var div = document.createElement('div');\n      div.className = 'faq-item';\n      div.innerHTML =\n        '<h3 style=\"margin:0;font-size:inherit;font-weight:inherit;\">' +\n          '<button type=\"button\" class=\"faq-btn\" aria-expanded=\"false\" aria-controls=\"' + id + '\">' +\n            '<span class=\"faq-q\">' + item.q + '<\/span>' +\n            '<span class=\"faq-icon\" aria-hidden=\"true\"><\/span>' +\n          '<\/button>' +\n        '<\/h3>' +\n        '<div class=\"faq-body\" id=\"' + id + '\" role=\"region\"><p>' + item.a + '<\/p><\/div>';\n\n      var btn = div.querySelector('.faq-btn');\n      var body = div.querySelector('.faq-body');\n      btn.addEventListener('click', function () {\n        var wasOpen = div.classList.contains('open');\n        closeAll();\n        if (!wasOpen) {\n          div.classList.add('open');\n          body.style.maxHeight = body.scrollHeight + 'px';\n          btn.setAttribute('aria-expanded', 'true');\n        }\n      });\n      faq.appendChild(div);\n\n      var tmp = document.createElement('div');\n      tmp.innerHTML = item.a;\n      schema.mainEntity.push({\n        \"@type\": \"Question\",\n        \"name\": item.q,\n        \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": tmp.textContent }\n      });\n    });\n  });\n\n  window.addEventListener('resize', function () {\n    var open = faq.querySelector('.faq-item.open .faq-body');\n    if (open) open.style.maxHeight = open.scrollHeight + 'px';\n  });\n\n  var ld = document.createElement('script');\n  ld.type = 'application\/ld+json';\n  ld.text = JSON.stringify(schema);\n  document.head.appendChild(ld);\n})();\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Tout ce qu&rsquo;il faut savoir avant de rejoindre Nosy Faly Une question reste en suspens&nbsp;? \u00c9crivez-nous, nous r\u00e9pondons sous 24&nbsp;h. Nous \u00e9crire sur WhatsApp<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/2295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/comments?post=2295"}],"version-history":[{"count":2,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/2295\/revisions"}],"predecessor-version":[{"id":2299,"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/pages\/2295\/revisions\/2299"}],"wp:attachment":[{"href":"https:\/\/serenity.rubens.re\/en\/wp-json\/wp\/v2\/media?parent=2295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}