Booking
Your stay is confirmed upon receipt of a deposit of 50% of the total amount. The balance is payable on arrival at the lodge.
Cancellation by you
Any cancellation must be sent to us by email (falyserenitylodge@gmail.com) or via WhatsApp. The date of receipt is binding.
- More than 30 days before arrival : all amounts paid are refunded in full.
- Between 30 and 15 days before arrival : 50% of the total price of the stay is retained.
- Less than 15 days before arrival, or no-show : the full price of the stay is due.
Weather and sea conditions
Your safety comes first. If the weather or sea conditions prevent your transfer, or force us to bring your departure forward, the nights not used will be refunded.
Cancellation by us
Should Faly Serenity Lodge have to cancel your stay, all amounts paid would be refunded in full.
Refund terms
Refunds are made within 14 days, using the payment method used at the time of booking.
Insurance
We recommend taking out travel insurance covering cancellation and repatriation.
Any questions?
Our team replies within 24 hours: WhatsApp +262 692 66 76 88 or falyserenitylodge@gmail.com.